At Blue Hatch, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help with a smooth and simple return or refund process.

1. Return Eligibility:

You may return most items within 14 days of receiving your order, as long as the following conditions are met:

• Items must be unused, in their original packaging, and in resalable condition

• All accessories, manuals, and tags must be included

• Proof of purchase (order number or receipt) is required

2. How to Initiate a Return:

To request a return:

• Contact our support team at [purchase@blue-hatch.com] or through our website contact form

• Our support team will provide you with the return instructions and address

• Ship the item back to us (return address will be provided via email)

3. Refund Process:

Once we receive and inspect your returned item:

• Approved refunds will be issued to your original payment method within 5–7 business days

• A confirmation email will be sent once your refund is processed

4. Exchanges:

We currently do not offer direct exchanges. If you need a different item, simply return the original product for a refund and place a new order separately.

5. Damaged or Incorrect Items:

If you receive an item that is damaged, defective, or not what you ordered:

• Contact us within 48 hours of delivery

• We’ll resolve the issue with a replacement or full refund at no additional cost to you